OUR CUSTOMER REVIEWS

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

261 ratings and 118 comments received in the last 90 days.

01 May 2024

Staffs there are very friendly. Very good service. Excellent experience.

30 April 2024

I received prompt and timely service. They kept me updated throughout the process and were very courteous. I am happy and satisfied with the service I have received.

30 April 2024

quick and easy customer experience

29 April 2024

very friendly service, everything possible was done

26 April 2024

Online bookings not working. Appreciate the courtesy calls that my car is due service or MOT. Thank you very much.

25 April 2024

because of high-quality standard and reliable service and back up.

25 April 2024

Lovely and polite staff

24 April 2024

Excellent communication and updates throughout the day.

24 April 2024

The problem with my washer bottle seems to be a design fault as i had to have the same work done on it this year as previous times. I was not very happy about this but the staff at Kentish Town were able to help out and we came to a mutual agreement.

24 April 2024

I took my car in to be repaired and did everything that was asked and paid for and I've been left in the same position nobody can resolve the issue even though it's bmw to be honest I'm shocked that nobody can resolve it

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