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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 71 comments received in the last 90 days.
23 August 2024
Great service, friendly helpful people
21 August 2024
Everything went perfectly. I could not ask for more.
19 August 2024
Staff I spoke to were polite and helpful. A lot of people staring at computer screens and not with customers. I don't wish to say they were unproductive!. The video of my car was pointless without a voiceover to explain.
19 August 2024
Good service (though how would I really know?), good comms about the service (too much if anything, several channels being used at once), expensive
16 August 2024
Again, thanks to Tawsif everything was resolved in a straightforward manner.
13 August 2024
Very good service
12 August 2024
As I say very Very nice 1
12 August 2024
please see above
12 August 2024
James and his team were excellent and incredibly competent at the repairs and the explanation given.
12 August 2024
Always get a great service from these guys
12 August 2024
Great service, no hidden charges and trustworthy.
12 August 2024
kept me informed
11 August 2024
The actual serviceon site and personal engagement from Chris was outstanding. The telephone booking in process I hated.
10 August 2024
Quick and efficient service
08 August 2024
No problems and all went smoothly
07 August 2024
Couldn't fault anything in the experience.
07 August 2024
I like the fact I took the car in for a recall, but even then BMW has done fairly checked in the whole car and send me the video very professional
07 August 2024
Was kept up to date and provided with timescales that were met. Not all issues with the car were clear upfront and feels like the guys worked hard to meet the timescales
07 August 2024
Excellent service from Mr Chris Elderfield . From booking the car in to keeping me updated throughout the day he could not have been more helpful.
05 August 2024
Because bmw is the world best cars
03 August 2024
Excellent!!
02 August 2024
Completed quickly and early. Good communications. Not 5 stars as a valet was promised as part of the service but it was very skimpy
01 August 2024
Very happy
31 July 2024
efficient and pleasant service
29 July 2024
Brilliant service.
29 July 2024
Nice staff Professional service
29 July 2024
Professionalism. Everything went to plan. Polite and accommodating from start to finish. First-time users so will return!
29 July 2024
Chris Elderfield was very helpful staff he did explain everything before and after I picked up My Car
28 July 2024
Excellent customer service with updates
28 July 2024
Great exprerience. Only issue is that agent did not answer my question on why the car did not require an oil change other than saying that the technician told her that (even though control panel says that mileage for next oild change is 3,000 miles
28 July 2024
Felt looked after
28 July 2024
The satnav update didn't go smoothly, and required leaving the car overnight. Otherwise, all good.
27 July 2024
Did everything I wanted.
27 July 2024
Service completed on schedule, with results communicated very clearly. Friendly and professional service.
26 July 2024
I was well looked after by Chris through the day.
24 July 2024
Excellent team always accommodating and helpful.
24 July 2024
Very smooth service throughout
24 July 2024
Great customer service from Ana Dias
22 July 2024
Service Manager James excellent . Speedy service Good communication Car handover helpful and informative . Very pleasant engineer. Car return very clean Previously have had to wait for car to be handed over. Less busy this time !!?? Great for me...
21 July 2024
Excellent service. Courteous and knowledgable and helpful staff.
20 July 2024
Consistently good service over the years
20 July 2024
It was very easy throughout the process. I liked the system and the way the checks were done.
18 July 2024
The only thing that could have been improved on was the provision of a courtesy car given that our vehicle was in for three weeks
14 July 2024
Good job
14 July 2024
The staff were all very friendly and the work done to time
14 July 2024
Good communication and only doing work that is actually necessary.
13 July 2024
All works completed on time
11 July 2024
took some time to get the car fixed, but in the end they also finished it before the the extended time frame.
10 July 2024
All very good just took a bit longer that's all would have preferred a 2 hour turnaround not 3 fir simple service
10 July 2024
Nothing to criticise
10 July 2024
Job completed on time and to my satisfaction. Additional query regarding front radar replacement also answered.
09 July 2024
Very informative and great service provided
08 July 2024
Because I was.
08 July 2024
They kept within the appointment I
08 July 2024
All good thx
08 July 2024
Got the work done quickly and resolved two issues with no fuss - an accidental over charge, and some warning lights were still on after the job. Ana got these resolved quickly and easily.
03 July 2024
Very friendly staff, respectful and makes you comfortable! Brilliant as always!
03 July 2024
Team as always are incredibly professional and friendly!
03 July 2024
No issues with service - all went smoothly from start to finish
29 June 2024
The staff were friendly and the service was good
26 June 2024
Helpful advice and ipdates
26 June 2024
The service team went above and beyond, making sure all the issues were resolved. The cost for all the works was way more than fair, and the team even accommodated my early arrival just so I can leave on time for other appointments. Very satisfied!
24 June 2024
James the Service Manager was very professional and helpful, keeping me informed throughout and taking good care of me. The same care was followed through in reception, as always. Still testing the repairs but thanks to James it's all looking good.
21 June 2024
The technicians took a great deal of time examining my car but in the end could not find the fault. So very helpful but no solution.
21 June 2024
The staff are lovely only the cost is too much
21 June 2024
Very informative and helpful
16 June 2024
Car all sorted in the estimated timeframe
13 June 2024
Listened to my questions and completed my requests.
12 June 2024
Great service. Friendly team. Maybe too many reminders
12 June 2024
Great customer service and clear communication.
25 August 2024
Service was fine and done in a timely manner