OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 66 comments received in the last 90 days.
05 July 2025
Had to contact service centre to see if work done but otherwise excellent
02 July 2025
All good
02 July 2025
Everything went according to plan
24 June 2025
Specifically the gentlemen looking after my car should be noted for his quick and focused approach and absolute progressional
24 June 2025
As above.
24 June 2025
There was this specific lady that she attended me that gave such an exceptional customer service and overall the service experience was excellent.
22 June 2025
Timely and reliable service.
22 June 2025
Great - not sure I had a confirmation email or text when booked service so ended up calling to check it was booked in the week before
20 June 2025
Good attendance to customers in person at Group 1 Kentish Town, but poor response to emails. Also was disappointed not to have been informed by email that this site is closing in the near future and I will need to use a different location for future
07 July 2025
The person handling my account very helpful